Customers may request a return within 30 calendar days after receiving their order. To be eligible for a return, the Pet Supplies must be unused, in their original condition, and returned with all original packaging, accessories, manuals, and included materials.
2. Return Address
Approved returns should be sent to the return address provided by our customer service team. Please contact us before returning any item to receive the applicable return address and return instructions.
3. Return Authorization
Before returning any item, customers must contact our customer service team to obtain return authorization and return instructions. Unauthorized returns may not be accepted.
– Pet Supplies damaged due to misuse or improper handling.
– Pet Supplies showing signs of excessive wear or alteration.
– Pet Supplies returned beyond the 30-day return period.
– Items missing original packaging or included accessories.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs if:
– The item is no longer wanted.
– The wrong item was ordered by the customer.
– The customer ordered the incorrect quantity.
– The customer provided an incorrect shipping address.
– The product is returned without any quality-related issue.
If the return is caused by a defective product, shipping damage, or an incorrect item shipped by us, we will cover the reasonable return shipping cost.
6. Inspection Process
All returned products will be inspected after arrival. Returns that do not meet the return requirements may be refused or partially refunded where permitted by applicable law.
7. Refund Processing
Once the returned item has been received and approved after inspection, refunds will be processed to the original payment method within approximately 3 business days. Processing times by financial institutions may vary.
8. Exchange Policy
Eligible Pet Supplies may be exchanged for the same item if the original product is defective, damaged during shipping, or incorrectly shipped.
9. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and provide photographs of the product and packaging for review.
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
